Refund policy

You can return your purchase within 7 days of delivery. Contact us for a returns reference number, address, and the reason for your return. 

If purchased in one of our pop-up shops, it may be returned within 7 days of the purchase date mentioned on the receipt. Proof of purchase must be provided with the original paper or digital receipt. 

The item must be unopened and in its original packaging. 

If your item is included in a bundle/set or contains a free gift, please return the entire set to qualify for a refund. Unfortunately, we cannot offer partial refunds. 

Shipping fees and product(s) listed as Final Sale are not eligible for a refund.

Please note that refunds will be credited to the original payment method only.

To ensure the safety of your items during the return process, we suggest using their original mailer box and a secure delivery method with proof of postage. Once we receive the items, we'll issue a refund accordingly. Our priority is to provide you with a positive CEZONS experience. If you have any concerns or feedback, please don't hesitate to contact us at info@cezons.uk or via our contact page. We value your satisfaction.